Pitch Golf Dublin Ltd · Terms and Conditions

Part A — Event booking terms

These terms apply to event, group and exclusive-hire bookings and should be read together with the General Terms in Part B. Where Part A and Part B conflict, Part A prevails for event bookings.

A1. Application and confirmation

A1.1 An event booking is confirmed only when Pitch has issued a written confirmation and the deposit has been received in cleared funds. Until then the date and space remain available to other customers.

A1.2 The Booking Form (including the agreed package, guest numbers, timings and charges) forms part of the Contract. Where the Booking Form conflicts with these terms, the Booking Form prevails.

A2. Age policy and admission of minors

A2.1 Alcohol is served only to persons aged 18 or over. Photographic ID may be requested at any time, and only a passport, a driving licence or a Garda Age Card will be accepted.

A2.2 Persons under 18 may be on the premises between 10:00 and 17:00 only and must be accompanied by a parent or guardian.

A2.3 Pitch may refuse entry to, or remove, any guest who cannot produce satisfactory ID when asked, or whose presence would breach A2.1 to A2.3.

A3. Deposits, payment and the final balance

A3.1 A deposit or other advance payment, in the amount stated on the Booking Form, is payable to confirm the booking. Any deposit is redeemable against the final bill unless the Booking Form states otherwise.

A3.2 The balance of the package price is payable no later than 72 hours before the event.

A3.3 Additional bar spend beyond the agreed package may be settled on the night.

A3.4 All charges are stated exclusive of VAT unless the Booking Form says otherwise, and VAT is payable in addition at the applicable rate.

A3.5 Where the Customer is a business and requires a purchase order number on the invoice, it must provide that number before the invoice is issued. The absence of a purchase order number does not postpone the due date for payment.

A3.6 Payments are made to Pitch Golf Dublin Ltd.

A4. Changes, cancellation and refunds

A4.1 Event bookings may be cancelled in writing more than 28 days before the Event Date. The deposit paid to secure an event booking is non-refundable. Where an event is cancelled more than 28 days before the Event Date, no further cancellation charge will apply, but any deposit already paid will not be refunded.

A4.2 If an event is cancelled 28 days or less before the Event Date, the deposit remains non-refundable. Any applicable cancellation charge will be stated on the Booking Form or otherwise agreed when the event is booked. No refunds will be provided for event cancellations made within 28 days of the Event Date, except where required by law.

A4.3 If Pitch cancels the event other than because of the Customer’s breach, the Customer receives a full refund of all amounts paid in advance.

A4.4 Consumers who book at a distance should also read clause 12 of Part B, which explains when a statutory cooling-off period does and does not apply.

A5. Guest numbers and final details

A5.1 Final guest numbers, timings, dietary requirements and any accessibility requirements must be confirmed in writing at least 7 days before the event.

A5.2 The confirmed number is the minimum number charged. Where the number of guests attending exceeds the confirmed number, Pitch will accommodate them where it reasonably can, and the additional guests will be charged at the applicable package rate.

A6. Food, beverages and bar arrangements

A6.1 Unless the Booking Form states otherwise, a booking does not include food or beverages. No food or beverage may be brought on to the site.

A6.2 Wristbands and drink tokens are available for bar tabs, with limits that can be set by the Customer (for example house wine only, or excluding cocktails and shots). A drinks list is available on request.

A6.3 Pitch operates a responsible-service policy and may refuse service to any guest, including a guest holding a wristband or token, where service would be unlawful or unsafe.

A7. Decorations and third-party suppliers

A7.1 All decorations, entertainment and other supplier arrangements, including anything sourced by the Customer from an outside supplier, must be agreed with the bookings team in advance.

A7.2 Pitch may refuse any item on health and safety, fire safety, insurance or licensing grounds. Nothing may be fixed to walls, ceilings, fittings or equipment without written consent, and the Customer is responsible for removing its own items at the end of the event.

A7.3 Where the Customer engages its own supplier, that supplier is the Customer’s contractor and not Pitch’s. Pitch may require evidence of the supplier’s public liability insurance and, where relevant, its risk assessment before allowing access.

A8. Private parties and group bookings

A8.1 Hen parties, stag parties and similar group bookings must be reviewed and approved by the bookings team before they are confirmed. Pitch may decline a group booking or refuse entry where it reasonably believes the booking would put at risk the safety or enjoyment of other guests, or the good order of the premises.

A9. Dress code and right of admission

A9.1 The dress code is smart casual. Overly casual sportswear is not permitted after 18:00. Pitch may refuse admission to, or remove, any guest who does not meet the dress code or whose behaviour puts at risk the safety, good order or enjoyment of others, and the reason for any refusal will be given on request.

A10. Damage

A10.1 Guests are responsible for any damage they cause to golf clubs, equipment, fixtures or other property. Pitch will seek payment from the guest responsible in the first instance. Where Pitch is unable to recover the cost from that guest, the Customer named on the Booking Form is responsible for it.

A10.2 Any charge under A10.1 is limited to the reasonable cost of repair or replacement, and Pitch will provide evidence of that cost on request.

A11. Ticket sales, resale and branding

A11.1 The Customer may not sell tickets for an event at Pitch, or resell or transfer a booking for commercial gain, without Pitch’s prior written consent. Pitch may cancel a booking without refund where this term is breached, and may refuse entry to the holder of a resold booking.

A11.2 The Customer may not use the Pitch name, logo or trade marks in any promotion or material without Pitch’s prior written consent.

Part B — General terms and conditions

These terms apply to all bookings and services provided by Pitch Golf Dublin Ltd, trading as Pitch Dublin, to the exclusion of any other terms the Customer seeks to impose. Additional booking-specific or product-specific terms, including Parts A, C and D of this document, form part of the Agreement. Confirmation in any form that the Customer wishes Pitch to provide services, or acceptance of services from Pitch, constitutes acceptance of these terms.

Pitch Golf Dublin Ltd is a private company limited by shares registered in Ireland under company number 743986, with its registered office at The Black Church, St. Mary’s Place, Dublin 7.

1. Interpretation

1.1 In these Conditions the following definitions apply:

“Booking” means the booking made by the Customer for the Services specified on the Booking Form.
“Booking Form” means the completed booking form or online booking confirmation specifying the Services, the amounts payable and the other details of the Booking.
“Charges” means the charges payable by the Customer for the Services in accordance with clause 5.
“Conditions” means these terms and conditions, as amended in accordance with clause 13.4.
“Consumer” means an individual acting wholly or mainly outside the course of that individual’s business, trade, craft or profession.
“Contract” means the contract between Pitch and the Customer for the supply of the Services, comprising these Conditions and the Booking Form. Where they conflict, the Booking Form prevails.
“Customer” means the person, firm or company that purchases the Services from Pitch.
“Customer Default” has the meaning given in clause 4.3.
“Data Protection Legislation” means all data protection and privacy law in force in Ireland from time to time, including Regulation (EU) 2016/679 (the General Data Protection Regulation), the Data Protection Acts 1988 to 2018, and the European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011 (S.I. No. 336 of 2011).
“Event Date” means the date of the event or booked slot that is the subject of the Booking.
“Guests” means all persons participating in or attending the Booking.
“Intellectual Property Rights” means patents, copyright and related rights, trade and service marks, business and domain names, goodwill and the right to sue for passing off, rights in designs, database rights and all other intellectual property rights, in each case whether registered or unregistered, including all applications, renewals and extensions, and all equivalent rights anywhere in the world.
“Services” means the services supplied by Pitch to the Customer as set out in the Booking Form.
“Site” means the Pitch premises at which the Services are provided, as specified on the Booking Form.

1.2 A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted, and includes all subordinate legislation made under it.

1.3 Words following “including”, “include”, “in particular” or “for example” are illustrative and do not limit the words preceding them.

1.4 A reference to writing or written includes email.

2. Basis of contract

2.1 A completed Booking Form is an offer by the Customer to purchase the Services on these Conditions.

2.2 The Booking Form is accepted, and the Contract comes into existence, when Pitch confirms its acceptance in writing.

2.3 Descriptive material, advertising, catalogues, brochures and website content are published to give an approximate idea of the Services only, and do not form part of the Contract. This clause does not affect a Consumer’s rights in respect of information that is given about the Services and that the Consumer relies on.

2.4 These Conditions apply to the exclusion of any other terms the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.5 A quotation is not an offer, is valid for 30 days from its date of issue, and is subject to availability until the Booking Form is accepted.

3. Supply of the Services

3.1 Pitch will supply the Services in accordance with the Booking Form in all material respects, using reasonable care and skill.

3.2 Pitch may amend the Services where the amendment is necessary to comply with any applicable law or regulatory requirement, or where the amendment does not materially affect the nature or quality of the Services. Where an amendment does materially affect the Services, Pitch will tell the Customer before the Event Date.

3.3 If the Customer wishes to change the nature or details of a Booking it should contact Pitch, which will accommodate the change where it reasonably can but gives no guarantee that it will be able to do so.

3.4 Unless the Booking Form says otherwise, a Booking does not include food or beverages, which must be purchased separately. No food or beverage may be brought on to the Site.

3.5 Bookings may not be resold or transferred for commercial gain. Pitch may cancel a Booking that has been resold or transferred in breach of this clause without refund, and may refuse entry to, or require the departure of, the holder of the resold or transferred Booking.

4. Customer and Guest obligations

4.1 The Customer shall:

ensure that the Booking Form, and any information it gives Pitch about the Booking, is complete and accurate;
co-operate with Pitch in all matters relating to the Services;
provide the information and materials Pitch reasonably requires in order to supply the Services;
comply with all applicable laws, including health and safety law, and with all Site regulations made available to it;
comply with its obligations set out on the Booking Form; and
ensure that all Guests are made aware of, and comply with, clauses 4.2 and 8.

4.2 In relation to all Guests:

Pitch takes the safety of its guests seriously and may carry out security searches and ID checks on or after entry to the Site. Guests must submit to those searches and checks when asked. Proof of age may be required in order to purchase alcohol, which is served only to persons aged 18 or over.
Persons under 18 may be on the premises between 10:00 and 17:00 only and must be accompanied by a parent or guardian. Guests must not participate while under the influence of alcohol, non-prescription drugs, or any medication that impairs their ability to participate safely.
Pitch staff are not qualified to assess whether a Guest is fit to participate. A Guest who is in any doubt should take advice from their doctor before participating.
A Guest who notices an unusual hazard or unsafe condition, or who experiences any deterioration in their physical or mental condition while participating, must stop and tell a member of staff.
Guests must drink and play responsibly. Pitch may refuse entry or service to, or remove, any Guest whose behaviour puts at risk the safety or enjoyment of others, and will give the reason on request.
Guests may use their own golf clubs if they wish. Pitch also provides golf clubs with bay bookings, and standard club sizes can be accommodated.
Golf involves inherent risks, including risk of injury from moving clubs and balls. Each Guest is responsible for participating within their own capabilities and for following the safety instructions given. Nothing in this clause affects Pitch’s own duty of care, or its liability under clause 9.2.
Guests are responsible for their own possessions while on Site. Subject to clause 9.2, Pitch is not responsible for loss of or damage to a Guest’s possessions except where caused by Pitch’s negligence or by a deliberate act or omission of Pitch or its staff.
A Guest who damages golf clubs, equipment or other property will be required to pay the reasonable cost of repair or replacement. Where Pitch cannot recover that cost from the Guest, the Customer is responsible for it.
The Booking and all participation in it is subject to Pitch’s privacy notice, which is available at the Site and on the Pitch website. It is the Customer’s responsibility to make Guests aware of it.

4.3 If Pitch’s performance of any of its obligations is prevented or delayed by any act or omission of the Customer, or by the Customer’s failure to perform a relevant obligation (a “Customer Default”), then without limiting any other right or remedy:

Pitch may suspend performance of the Services until the Customer remedies the Customer Default, and may rely on the Customer Default to relieve it from performance to the extent the Customer Default prevents or delays that performance;
Pitch is not liable for costs or losses the Customer sustains arising from Pitch’s failure or delay to perform in those circumstances; and
the Customer shall reimburse Pitch on written demand for any reasonable costs or losses Pitch sustains arising directly from the Customer Default.

5. Charges and payment

5.1 The Charges for the Services are set out in the Booking Form, online booking system, membership agreement or other applicable booking confirmation. Payment must be made in full and in cleared funds by the method agreed between the parties.

6. Gift vouchers and gift cards

6.1 Gift vouchers and gift cards are valid for 5 years from the date of purchase or issue, as applicable.

6.2 A gift voucher may be redeemed against bay hire, food, drinks, whiskey experiences and group bookings at Pitch Dublin. Gift vouchers cannot be redeemed against membership fees.

6.3 Gift vouchers are not exchangeable for cash and are not refundable, except where the Customer cancels within a statutory cooling-off period that applies to the purchase.

6.4 Pitch Dublin gift cards may be redeemed only at Pitch Dublin and are not valid at other venues.

6.5 A gift card should be treated as cash. Pitch cannot replace or refund a lost, stolen or damaged card, and recommends registering the card online on receipt.

6.6 If a digital gift card has been ordered and has not arrived, the purchaser should check their spam or junk folder. Please allow for An Post delivery times when ordering a physical voucher for a particular occasion.

7. Intellectual property

7.1 All Intellectual Property Rights in or arising out of the Services, other than rights in materials provided by the Customer, are owned by Pitch.

7.2 The Customer may not use the Pitch name, logo or trade marks without Pitch’s prior written consent.

8. Data protection and CCTV

8.1 Both parties shall comply with the Data Protection Legislation. This clause is in addition to, and does not relieve, remove or replace, either party’s obligations under that legislation.

8.2 The Customer shall ensure that it has all necessary consents and has given all necessary notices to enable Pitch to provide the Services, including where the Customer provides Pitch with personal data relating to its Guests.

8.3 CCTV operates throughout the Site, except in changing areas, for the safety of guests and staff and for the prevention and detection of crime. Pitch’s privacy notice explains the legal basis for that processing, how long footage is retained and how to exercise data subject rights.

8.4 Pitch’s privacy notice is available at the Site.

9. Limitation of liability

THE CUSTOMER’S ATTENTION IS DRAWN IN PARTICULAR TO THIS CLAUSE.

9.1 Pitch holds public liability insurance in respect of its own legal liability for individual claims not exceeding €1,000,000 per claim. The limits in this clause reflect the insurance cover Pitch has been able to arrange, and the Customer is responsible for insuring any excess loss.

9.2 Nothing in the Contract limits or excludes any liability that cannot lawfully be limited or excluded, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of the terms implied by section 39 of the Sale of Goods and Supply of Services Act 1980; and
breach of a Consumer’s statutory rights, including rights under the Consumer Rights Act 2022, to the extent that liability for that breach cannot be limited.

9.3 Subject to clause 9.2, and where the Customer is not a Consumer, Pitch’s total liability to the Customer, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the amount paid by the Customer in respect of the Booking to which the liability relates.

9.4 Subject to clause 9.2, and where the Customer is not a Consumer, the following types of loss are excluded, whether in contract, tort (including negligence) or otherwise: loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss of use or corruption of software, data or information; loss of or damage to goodwill; and indirect or consequential loss.

9.5 Subject to clause 9.2, and where the Customer is not a Consumer, all terms, representations and warranties not set out in the Contract, whether express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

9.6 Where the Customer is a Consumer, clauses 9.3 to 9.5 do not apply, and Pitch is liable for foreseeable loss and damage caused by its breach of the Contract or its failure to use reasonable care and skill. Pitch is not liable for loss that was not foreseeable, or for loss arising from the Customer’s own breach of these Conditions.

9.7 This clause 9 survives termination of the Contract.

10. Cancellation and termination

10.1 Cancellation rights and charges depend on the type of Booking. Event bookings are subject to the event cancellation terms in Part A. Casual/non-event golf bookings, including bookings made through Pitch’s online booking system, are non-refundable as set out in clause 10.2. Membership cancellations are governed by Part C.

10.2 Casual/non-event golf bookings, including bay bookings made through the Pitch online booking system, are non-refundable. This does not affect any refund or other remedy that Pitch is required to provide by law. Where Pitch cancels a casual/non-event booking, Pitch will offer an alternative booking or refund the amount paid, as appropriate.

10.3 Either party may terminate the Contract with immediate effect by written notice if the other party:

commits a material breach of the Contract and, where the breach is capable of remedy, fails to remedy it within 14 days of being asked in writing to do so; or
takes any step or action in connection with entering bankruptcy, examinership, administration, receivership, provisional liquidation, or any composition or arrangement with its creditors (other than a solvent restructuring), or being wound up by order of the court other than for the purpose of a solvent restructuring, or ceases or threatens to cease to carry on business.

10.4 Pitch may terminate the Contract, or suspend the Services under it or under any other contract with the Customer, with immediate effect by written notice if the Customer fails to pay any amount due on its due date, becomes subject to any of the events in clause 10.3, or Pitch reasonably believes the Customer is about to become subject to any of them.

10.5 On termination the Customer shall immediately pay all of Pitch’s outstanding unpaid invoices and any interest due. Where Services have been supplied but not invoiced, Pitch shall issue an invoice, payable immediately on receipt.

10.6 Termination does not affect any right, remedy, obligation or liability accrued at the date of termination, and any provision intended to survive termination continues in force.

11. Complaints and dispute resolution

11.1 A complaint should be made to the Pitch management team in the first instance, in person, by email to info@pitchgolf.ie or through the Pitch app. Pitch aims to acknowledge a complaint within 48 hours and to respond substantively within 5 working days.

11.2 Nothing in this clause affects a Consumer’s right to bring a complaint to the Competition and Consumer Protection Commission, to use the Small Claims Procedure in the District Court, or to take any other action available in law.

12. Additional rights of Consumers

12.1 This clause applies only where the Customer contracts as a Consumer. It does not apply to corporate bookings.

12.2 Cooling-off period for distance and off-premises bookings. Where a Consumer makes a booking by phone, email, online or by any other means that does not involve attending the Pitch premises, the Consumer generally has 14 days from the day the contract is made in which to cancel, under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (S.I. No. 484 of 2013).

12.3 Important exception. The statutory cooling-off right generally does not apply to leisure services booked for a specific date or period. Most Pitch bookings — including bay bookings, events and lessons booked for a stated date and time — fall within this exception. Pitch’s own cancellation policy is therefore set out in Part A and on the Booking Form. Pitch does not provide discretionary refunds outside the applicable cancellation policy, but nothing in these Conditions limits a Consumer’s statutory rights.

12.4 How to cancel where a right to cancel applies. The Consumer should contact Pitch by email or phone before the deadline. Pitch will refund using the same payment method the Consumer used, or as otherwise agreed, without undue delay and in any event within 14 days.

12.5 Rights under the Consumer Rights Act 2022. That Act gives Consumers rights that cannot be excluded, and Pitch does not seek to exclude them. They include:

the right to ask Pitch to provide the Services again, or to fix a problem, where the Services have not been supplied with reasonable care and skill, and to a price reduction or refund where Pitch cannot do so within a reasonable time or without significant inconvenience;
the right to be charged a reasonable price where no price was agreed in advance; and
the right to have the Services supplied within a reasonable time where no time was agreed in advance.

12.6 Nothing in the Contract excludes or limits a Consumer’s statutory rights.

13. General

13.1 Force majeure. Pitch is not in breach of the Contract, and is not liable for delay in performing or failure to perform its obligations, where the delay or failure results from events beyond its reasonable control, including fire, flood, storm or other natural disaster, epidemic or pandemic, act of terrorism, war, civil disorder, industrial action, failure of utilities or telecommunications, inability to obtain supplies, or any act, restriction or requirement of a governmental or regulatory authority. Where such an event prevents Pitch from providing a Booking, Pitch will offer an alternative date.

13.2 Entire agreement. The Contract is the entire agreement between the parties in relation to the Booking and supersedes all previous agreements, representations and understandings, whether written or oral. Where the Customer is not a Consumer, each party acknowledges that it does not rely on, and has no remedy in respect of, any statement or representation not set out in the Contract. This clause does not limit liability for fraud, and does not apply so as to restrict a Consumer’s rights.

13.3 Assignment. The Customer may not assign or transfer its rights under the Contract without Pitch’s written consent. Pitch may assign or transfer its rights and obligations, provided this does not reduce the Customer’s rights under the Contract.

13.4 Variation. No variation of the Contract is effective unless it is agreed in writing by both parties or their authorised representatives. Pitch may update these Conditions for future bookings at any time; the Conditions that apply to a Booking are those in force when the Booking is accepted.

13.5 Waiver. A waiver of any right or remedy is effective only if given in writing, and is not a waiver of any later right or remedy. A failure or delay in exercising a right or remedy is not a waiver of it.

13.6 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be modified to the minimum extent necessary to make it valid and enforceable, or, if that is not possible, deemed deleted. Deletion or modification of a provision does not affect the rest of the Contract.

13.7 Notices. A notice under the Contract shall be in writing and shall be sent to the address or email address specified on the Booking Form, and shall be deemed received: if delivered by hand, on signature of a delivery receipt; if sent by pre-paid registered or ordinary post, at 10.00 am on the second working day after posting; and if sent by email, at the time of transmission, or, where transmission occurs after 5.00 pm on a working day, at 9.00 am on the next working day. This clause does not apply to the service of proceedings.

13.8 Third party rights. A person who is not a party to the Contract has no right to enforce any of its terms.

14. Governing law and jurisdiction

14.1 The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation, including non-contractual disputes or claims, is governed by and construed in accordance with the laws of Ireland.

14.2 The parties irrevocably agree that the courts of Ireland have exclusive jurisdiction to settle any such dispute or claim. Where the Customer is a Consumer resident in another EU member state, this clause does not deprive the Consumer of the right to bring proceedings in the courts of their place of residence.

Part C — Membership terms

These Rules apply to individual membership of the club and should be read together with Part B. Where they conflict, these Rules prevail in relation to membership.

C1. Introduction and definitions

C1.1 In these Rules: “the Company” means Pitch Golf Dublin Ltd and its subsidiaries trading as Pitch; “the Club” means Pitch; “Member” means a member of the Club; and “Rules” means these terms and conditions of membership.

C1.2 It is a condition of membership that Members pay the applicable fees and comply with these Rules.

C1.3 The Company may change these Rules where there is a valid reason to do so, including a change in law, a change in the Club’s facilities or opening arrangements, or a change in the way the Club operates. The Company will give Members at least one full calendar month’s notice of any change by email. Where a change is to the Member’s material disadvantage, the Member may end their membership without further charge by giving written notice before the change takes effect.

C1.4 No Member or guest will be treated less favourably on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, race, or membership of the Traveller community.

C2. Membership and fees

C2.1 Members must be at least 18 years of age.

C2.2 Individual membership contracts run for a minimum term of 12 months, as stated in the membership agreement. Membership fees may be paid annually in advance or by monthly instalments where that payment option is available.

C2.3 Individual memberships are for a minimum term of 12 months and may not be cancelled during that minimum term, except were permitted by these Rules or required by law.

C2.4 Membership fees are payable in advance in full, or, where the membership type allows, by monthly instalment. Monthly instalments may be paid only by SEPA direct debit from an Irish bank account.

C2.5 Instalments and any additional monthly charges are debited on the date notified to the Member. The Company will give the Member at least [10] days’ advance notice of the amount and date of each collection, or of any change to them. Nothing in these Rules affects the Member’s rights under the SEPA direct debit scheme, including the right to request a refund from their bank.

C2.6 Members must keep the Club informed of their current contact details. A communication is presumed received 5 days after the postmark date, or on the date of sending if sent by email.

C2.7 Membership fees are reviewed annually. Members will be notified of any change by email with at least one full calendar month’s notice, and may end their membership before the change takes effect if they do not wish to accept it.

C2.8 The Company may refuse a membership application. Where it does so it will give the reason on request.

C2.9 Membership is not transferable and is not refundable, unless otherwise agreed in writing or required by law.

C2.10 If a fee or charge is not paid when due, the Company may suspend the Member’s access to the Club until payment is made. If it remains unpaid 30 days after the due date, the Company may demand payment in full, and if payment is not made within 15 days of that demand the Company may terminate the membership and recover the unpaid amount.

C2.11 The Company may refer unpaid amounts to a debt collection agency and may recover from the Member the reasonable costs it actually incurs as a result of a failed payment or in recovering the debt. Any such charge will reflect Pitch’s actual reasonable costs and will be notified to the Member.

C3. Membership cards and passes

C3.1 Membership cards are issued digitally through the Pitch app, in the form applicable to the package purchased.

C3.2 For corporate memberships, any names in addition to the allocated number must be requested and approved by Pitch, and approval will not be unreasonably withheld. Pitch may limit the number of additional named members.

C3.3 Member benefits may be used only when an approved pass holder is present, or by another named person approved in advance by Pitch.

C4. Guests

C4.1 Members may bring guests, who must be accompanied by the Member at all times and must register at the concierge desk with valid photographic ID.

C4.2 A Member may bring a maximum of 7 guests per visit per pass, unless arrangements have been made in advance.

C4.3 Guests of all ages may visit during daytime hours, subject to Part B. The Club is strictly over 18s after 17:00 each day. Where a person under 18 is permitted on the premises during daytime hours, they must be accompanied by a parent or guardian.

C4.4 Members are responsible for ensuring that their guests are aware of and comply with these Rules. Pitch may refuse admission to a guest, and will give the reason on request.

C5. Use of the facilities

C5.1 Opening hours are set by the Company and may change. The Company may close all or part of the premises, with as much notice as is reasonably practicable, in order to carry out repairs, alterations or redecoration, to run Club programmes or external events, or on public holidays.

C5.2 Only Pitch staff or a nominated third party (the “Golf Professional”) may provide golf coaching within the Club.

C5.3 Members should arrive 5 minutes before the start time of a lesson or social booking. The Golf Professional may refuse entry to a lesson that has already started, and may ask a Member to leave where they consider that safety or the enjoyment of others is at risk.

C5.4 Pitch aims to keep the published lesson schedule accurate but may cancel or reschedule a lesson at short notice, including during public holidays. Where Pitch cancels, the Member may take an alternative slot or receive a refund of the amount paid for that lesson.

C5.5 Members and guests are responsible for satisfying themselves that they are fit to take part in any activity, and should take medical advice if in any doubt. Subject to clause 9.2 of Part B, use of the bays and other facilities is at the Member’s or guest’s own risk.

C5.6 Pitch is a smart casual venue. Proper, clean attire and footwear must be worn throughout the Club. Overly casual sportswear is not permitted after 18:00. Footwear must be worn at all times.

C5.7 Pets are not permitted without the Company’s prior approval. This does not apply to assistance dogs, which are welcome throughout the Club.

C5.8 Smoking and the use of e-cigarettes and other nicotine inhaling products are not permitted anywhere inside the Club.

C5.9 Only food and drink purchased at the Club may be consumed in the Club. Alcohol and drugs may not be brought into the Club. Breach of this rule may result in removal from the premises and termination of membership.

C5.10 Members and guests must not use the facilities while under the influence of alcohol or drugs to an extent that affects their ability to participate safely.

C5.11 Mobile phones may be used in the Club, but Members and guests may not photograph or film other Members or guests, and should be considerate of others when using a phone.

C5.12 Loud or abusive language will not be tolerated.

C5.13 Club equipment, including clubs, balls and tees, is provided for use in the Club only. Removing Club property from the premises may result in termination of membership and legal action.

C5.14 Lessons and social bookings require 24 hours’ notice of cancellation. Where a Member does not attend and has not given that notice, Pitch may charge the full cost of the booking.

C5.15 Members must leave bays clean and tidy, and must return equipment to the storage areas or bags provided.

C5.16 Unused lesson or Club credit is not refundable, except where a refund is required by law or where Pitch has cancelled the session.

C5.17 Pitch may limit the number of consecutive hours a Member spends in the Club. No more than three hours on any one day will be permitted, unless Pitch agrees otherwise in advance.

C6. Liability, health and safety

C6.1 Nothing in these Rules excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot lawfully be excluded. Clause 9 of Part B applies to membership.

C6.2 Subject to C6.1, the Company is not responsible for loss of or damage to a Member’s or guest’s personal property brought into the Club, including items stored on site, except where the loss or damage is caused by the Company’s negligence or by a deliberate act or omission of the Company or its staff.

C6.3 A Member or guest who suffers an accident or injury on the premises must report it, and the circumstances in which it happened, to Club management as soon as possible.

C6.4 Members and guests should not use the facilities while suffering from an infectious or contagious condition, or with open cuts, sores or abrasions, where use may put the health of others at risk.

C6.5 Members and guests who have any medical condition, injury or other circumstance (including pregnancy) that may affect their ability to take part safely should take medical advice before participating, and should tell Club management so that their lesson programme can be adjusted.

C6.6 Members and guests should familiarise themselves with the fire exits and emergency routes. Staff are not required to search the building during an evacuation, and lifts do not operate during an emergency evacuation.

C7. Booking and visiting the Club

C7.1 Practice, lesson and social visits may be booked through the Pitch app and online platforms.

C7.2 Members’ use of the Club is subject to opening hours, their membership type, and the limit on consecutive hours in C5.17.

C7.3 Only one activity may be booked for the same time period.

C7.4 A booking may be cancelled up to 24 hours before its start time. A later cancellation is treated as a no-show.

C7.5 If a Member records 3 no-shows, their booking rights may be suspended for one week. Pitch will notify the Member before a suspension takes effect, and the Member may ask for it to be reviewed.

C7.6 This policy exists to make the greatest possible number of slots available to Members.

C8. Bar tab benefit

C8.1 A bar tab of €200 is available to Members who take an annual membership and pay the full annual fee in advance.

C8.2 The bar tab is valid for 12 months from the start of the membership, may be redeemed against food and drink, and cannot be carried over, refunded or transferred. Any unused balance expires at the end of that 12-month period.

C10. Suspension and expulsion

C10.1 The Company may suspend or withdraw Club privileges or membership where a Member has seriously or repeatedly breached these Rules, has behaved in a way that is detrimental to other Members or to staff, or has amounts owing to the Company that remain unpaid.

C10.2 Before suspending or expelling a Member, the Company will tell the Member the reason and give them an opportunity to respond, unless the circumstances require immediate action to protect the safety of others.

C10.3 Where a membership is terminated under C10.1, the Member is not entitled to a refund of the joining fee, and any unused fees will be refunded only to the extent required by law. Amounts owing to the Company remain payable.

C11. Complaints

C11.1 Comments and complaints may be made by email or through the Pitch app, or in person to Club management via reception. Please include full contact details so that the team can respond.

C11.2 Pitch aims to respond within 48 hours. Written and verbal complaints are reviewed at the weekly management meeting and tracked until they are resolved.

C11.3 Clause 11.2 of Part B applies to membership complaints.

C12. Data protection

C12.1 Clause 8 of Part B applies to membership. Pitch’s privacy notice explains how personal data, including CCTV footage and app data, is collected, used and retained.

Part D — Competition terms and conditions

These terms apply to all Pitch competitions, including competitions run at Pitch events and through social media channels, and are subject to any additional terms published for a specific competition.

D1. Promoter and scope

D1.1 The promoter is Pitch Golf Dublin Ltd, The Black Church, St. Mary’s Place, Dublin 7 (CRO 743986).

D1.2 Competitions are open to residents of Ireland only.

D1.3 Where a competition is run on a social media platform, the competition is in no way sponsored, endorsed, administered by, or associated with that platform, and entrants release the platform from any liability in connection with it.

D2. Eligibility

D2.1 Competitions are open to individuals aged 18 or over.

D2.2 Employees of Pitch and of its affiliates, subsidiaries and advertising, promotional and fulfilment agencies, and members of their immediate families and households, are not eligible to enter.

D3. Entry

D3.1 No purchase or payment is necessary to enter or to win.

D3.2 Entries must be submitted by the official entry method stated in the competition announcement, and must be received before the closing date and time stated there.

D3.3 Entries that are incomplete, illegible, corrupted or submitted by any other method are void. Bulk or automated entries are not accepted.

D4. Selection of winners

D4.1 Unless the competition announcement states otherwise, winners are selected at random from all eligible entries received during the competition period, by an independent person or by a verifiably random process.

D4.2 The number of winners and the closing date are as stated in the competition announcement.

D5. Prizes

D5.1 Prize details are set out in the competition announcement. Prizes are not transferable or exchangeable, and no cash alternative or substitution is available.

D5.2 Unless the announcement says otherwise, a prize must be used within 3 months of the date it is claimed, subject to availability.

D5.3 Any taxes, fees or charges arising on a prize are the responsibility of the winner.

D5.4 Pitch does not arrange or pay for delivery of prizes. Where delivery is necessary, the winner is responsible for arranging it and for the cost.

D5.5 Where a prize becomes unavailable for reasons outside Pitch’s control, Pitch may substitute a prize of equal or greater value.

D6. Notification and claiming

D6.1 Winners are notified by email or by direct message on Instagram within 7 days of the selection date.

D6.2 A prize may be forfeited, and an alternate winner selected, where the winner cannot be contacted, is not eligible, does not claim the prize within 7 days of the notification being sent, or does not return any declaration required within the time stated.

D7. Publicity and personal data

D7.1 Pitch may publish the first name and county of each winner where it is required to do so, or where the winner has agreed to publication.

D7.2 Pitch will use a winner’s name, image or entry in advertising or promotional material only with the winner’s separate consent, which may be refused or withdrawn at any time without affecting the prize.

D7.3 Personal data submitted with an entry is processed in accordance with Pitch’s privacy notice.

D8. Disqualification and Pitch’s liability

D8.1 Pitch may disqualify any entrant or entry where it reasonably believes the entrant has interfered with the entry process or the operation of the competition, has breached these terms, or has behaved in a disruptive or abusive manner.

D8.2 Pitch is not responsible for entries that are lost, delayed, damaged or not received, or for technical failures outside its reasonable control. Nothing in this clause limits Pitch’s liability where it cannot lawfully be limited, including liability for death or personal injury caused by negligence, and nothing in these terms affects an entrant’s statutory rights.

D8.3 Pitch may cancel, suspend or amend a competition where it is necessary to do so for reasons outside its reasonable control, and will not do so in a way that unfairly disadvantages entrants.

D9. Governing law

D9.1 These competition terms are governed by the laws of Ireland and are subject to the exclusive jurisdiction of the Irish courts.